Shipping policy
Welcome to MOVELLE & GLOW. We want every order to arrive safely and as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through movelleandglow.com.
By placing an order with us, you agree to the terms outlined below.
Where We Ship
MOVELLE & GLOW currently focuses on serving customers within the United States.
Shipping availability may vary depending on the product and destination. Available shipping options and applicable costs will be displayed at checkout based on your shipping address.
As we grow, we may expand our shipping destinations.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding applicable holidays.
Please note that processing time is separate from the time required for your order to travel from the fulfillment location to your delivery address.
During holidays, promotions, or periods of unusually high order volume, processing may take longer.
Shipping & Delivery Times
Available shipping methods and estimated delivery times will be displayed at checkout.
Delivery times can vary based on:
- Your location
- Product availability
- Fulfillment location
- Shipping method
- Carrier operations
- Weather conditions
- Holidays
- Unforeseen transportation delays
Any delivery timeframe provided is an estimate and is not guaranteed unless expressly stated otherwise.
Once your order has been handed over to the shipping carrier, delivery is subject to the carrier's schedule and operations.
Shipping Costs
Shipping costs are calculated based on the applicable shipping method, destination, order, and available promotions.
The total shipping charge, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, MOVELLE & GLOW may offer free or discounted shipping promotions. Any applicable requirements will be clearly communicated during the promotion.
Order Tracking
When tracking information is available, we will provide it through your order or shipping confirmation.
Please note that tracking information may take some time to update after a package has been handed over to the carrier.
If your tracking information has not updated immediately, please allow additional time for the carrier's system to register the shipment.
If you have concerns about your shipment, contact:
Shipping Delays
We do our best to ensure orders are processed and shipped within the estimated timeframe. However, some delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation disruptions
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Unexpected fulfillment issues
- Other unforeseen circumstances
If your order is delayed, please check the tracking information first.
If you need further assistance, contact our support team at:
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully review your shipping information before placing your order.
If you realize that you entered an incorrect address, contact us immediately at:
We will make reasonable efforts to correct the address before the order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, we may not be able to make changes.
MOVELLE & GLOW is not responsible for delays, additional shipping costs, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.
Lost or Stolen Packages
If tracking shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Checking with household members or neighbors.
- Checking with your building's reception or management, where applicable.
- Reviewing the carrier's delivery information.
- Contacting the shipping carrier directly.
If you are still unable to locate your package, contact:
We will make reasonable efforts to assist you in investigating the shipment.
However, MOVELLE & GLOW cannot guarantee a replacement or refund for a package that the carrier confirms as successfully delivered.
Damaged Packages or Products
If your package arrives damaged, please take photographs of the package and product before disposing of any packaging.
Contact us at:
Please provide:
- Your order number
- Photos of the shipping package
- Photos of the damaged product
- A description of the damage
We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.
Missing or Incorrect Items
If your order arrives with an item missing or you receive an incorrect product, please contact us as soon as possible.
Email: support@movelleandglow.com
Please provide your order number, the item you expected to receive, and photographs where applicable.
We will review your order and work with you toward an appropriate resolution.
Multiple Shipments
Some orders may contain products fulfilled from different locations.
As a result, items from the same order may occasionally arrive in separate packages and at different times.
You may therefore receive multiple tracking numbers for a single order.
Before contacting us about a missing item, please check your order confirmation and tracking information to determine whether the remaining item is still in transit.
Shipping Restrictions
Certain products may have shipping restrictions depending on their characteristics, destination, or applicable carrier requirements.
If a product cannot be shipped to your location, this may be communicated during checkout or before your order is fulfilled.
If we are unable to fulfill an order because of a shipping restriction, we will contact you regarding the available options.
Order Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible:
We will make reasonable efforts to accommodate cancellation requests.
However, an order may not be cancellable once it has entered processing, fulfillment, or shipment.
If the order has already shipped, you may need to follow our Return & Refund Policy after delivery.
Shipping and Returns
Our shipping policy should be read together with our Return & Refund Policy.
Our current return terms include:
- 90-day return period
- Customer is responsible for return shipping
- No restocking fee
- No ordinary final-sale items unless specifically identified as final sale
- Eligible products must satisfy our return conditions
For complete details, please review our Return & Refund Policy.
Delivery Estimates and Order Issues
MOVELLE & GLOW will make reasonable efforts to provide accurate shipping and delivery information.
However, delivery estimates can change because of circumstances outside our control.
If you believe your order has been unusually delayed, please contact us with:
- Your order number
- Tracking number, if available
- Shipping address
- Description of the issue
Email: support@movelleandglow.com
We will review the available information and assist where possible.
Changes to This Shipping Policy
MOVELLE & GLOW may update this Shipping Policy from time to time to reflect changes to our fulfillment process, shipping methods, destinations, or business operations.
Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
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MOVELLE & GLOW
Beauty in Motion.
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Customer Support: support@movelleandglow.com
General Contact: contact@movelleandglow.com