Refund policy

At MOVELLE & GLOW, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 90-day return period for eligible items.

Please review the policy below before requesting a return.

Our 90-Day Return Policy

You have 90 calendar days from the date your order was delivered to request a return.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Free from damage caused by use, misuse, or improper handling
  • Accompanied by your order number or other proof of purchase

We may be unable to accept a return if the item has been used, damaged after delivery, or returned in a condition that prevents it from being reasonably resold.

Important

The 90-day period begins when the order is delivered, not when the order is placed.

How to Request a Return

To start a return, please contact us at:

Email: support@movelleandglow.com

You may also contact us at:

Email: contact@movelleandglow.com

Please include the following information:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or videos, if the product is damaged, defective, incorrect, or otherwise not as described

Our support team will review your request and provide instructions for returning the item if your return is approved.

Please do not send an item back before receiving return instructions from us.

Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • This means that if you are returning an item because you changed your mind, ordered the wrong product, no longer want the item, or for another reason that is not caused by an error or defect on our part, you are responsible for the cost of shipping the item back to us.
  • We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
  • MOVELLE & GLOW is not responsible for items lost or damaged while being returned by the customer.

Damaged, defective, or incorrect items

If you receive an item that is:

  • Damaged upon arrival
  • Defective
  • Incorrect
  • Missing parts or components
  • Significantly different from what was ordered

please contact support@movelleandglow.com as soon as possible and provide photos or videos showing the issue.

If the issue is confirmed to have resulted from our error or a product defect, we will work with you on an appropriate resolution, which may include a replacement or refund.

No Restocking Fees

  • MOVELLE & GLOW does not charge restocking fees on eligible returns.
  • You will not be charged an additional restocking fee simply because you return an eligible product.
  • However, the original shipping cost, if any, may not be refundable, and customers remain responsible for return shipping costs unless otherwise stated by us or required by applicable law.

Refunds

  • Once your returned item has been received and inspected, we will notify you whether your return has been approved.
  • If your return is approved, your refund will be issued to the original payment method used for the purchase.
  • The refunded amount will generally be the eligible purchase amount for the returned product.
  • Please allow additional time for your bank or payment provider to process and post the refund to your account.
  • The exact time it takes for a refund to appear can vary depending on your payment provider.

When a Refund May Be Denied

A return may be rejected if the item:

  • Is returned after the 90-day return period
  • Shows signs of excessive use or misuse
  • Has been damaged after delivery due to customer handling
  • Is missing essential components or packaging where those are reasonably necessary for resale
  • Is returned in a materially different condition from when it was received
  • Cannot reasonably be identified as an item purchased from MOVELLE & GLOW

If a return does not meet our eligibility requirements, we will contact you regarding the available options.

Exchanges

  • If you would like to exchange an item, please contact us at:
  • support@movelleandglow.com
  • Depending on the product and availability, we may offer an exchange or ask you to return the original item and place a new order.
  • An exchange is subject to the same general eligibility requirements as a return.

Sale and Discounted Items

  • MOVELLE & GLOW does not designate items as final sale solely because they are discounted or on sale.
  • Unless an individual product is clearly identified as Final Sale on its product page or at the time of purchase, our standard 90-day return policy applies to eligible items.
  • If a product is specifically marked Final Sale, it is not eligible for return or refund except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise subject to a legal remedy.

Final Sale Items

  • MOVELLE & GLOW does not currently intend to make ordinary sale or promotional products final sale.
  • If we introduce a product that is not eligible for return, the product page and/or checkout information will clearly identify it as Final Sale before purchase.
  • Final Sale items cannot be returned simply because you changed your mind.
  • This restriction does not affect rights or remedies that cannot legally be excluded.

Damaged or Defective Products

We want you to receive your order in good condition.

If your product arrives damaged or defective, please contact us at:

support@movelleandglow.com

Please provide:

  1. Your order number
  2. A description of the issue
  3. Clear photographs of the product
  4. Photographs of the packaging, if applicable

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Please do not discard the product or packaging until we have reviewed your claim, as we may need photographs or other information to investigate the issue.

Incorrect Items

  • If we accidentally send you the wrong product, please contact us as soon as possible at: support@movelleandglow.com
  • Please include your order number and photographs of the product you received.
  • If the incorrect item was sent due to an error on our part, we will work with you to resolve the issue.

Missing Items

  • If your package arrives and an item appears to be missing, please contact our support team: support@movelleandglow.com
  • Please provide your order number and details of the missing item.
  • We will review the order and shipping information and work with you to determine the appropriate resolution.

Return Address

  • Please do not send returns to the address shown on your shipping package or any address you find online unless we specifically instruct you to do so.
  • Return addresses may vary depending on the product and fulfillment location.
  • Once your return request is approved, we will provide you with the appropriate return instructions and address.

Return Inspection

  • After we receive your return, the item may be inspected to confirm that it meets the conditions outlined in this policy.
  • The inspection process helps us determine whether the returned product is eligible for a refund or exchange.
  • We will contact you if there is an issue with your return.

Refund Timing

  • Once your return has been approved, we will initiate the applicable refund to your original payment method.
  • After we issue the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
  • Because processing times vary between financial institutions, MOVELLE & GLOW cannot guarantee the exact date on which a refunded amount will appear in your account.

Order Cancellations

  • If you need to cancel an order, please contact us as soon as possible at: support@movelleandglow.com
  • We will do our best to accommodate cancellation requests.
  • However, once an order has been processed, shipped, or otherwise entered fulfillment, we may not be able to cancel it.
  • In that situation, you may use the applicable return process after receiving the order.

International Returns

  • Our return policy primarily applies to orders shipped within the United States.
  • If we offer international shipping, customers outside the United States may be responsible for return shipping costs, customs charges, duties, taxes, and other applicable costs associated with returning an item, unless otherwise required by applicable law or agreed by MOVELLE & GLOW.

Changes to This Return Policy

  • MOVELLE & GLOW reserves the right to update or modify this Return & Refund Policy from time to time.
  • Any changes will be posted on this page with an updated "Last Updated" date.
  • The policy applicable to your purchase will generally be the policy in effect at the time of your purchase, subject to applicable law.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Customer Support

General Inquiries

MOVELLE & GLOW
Beauty in Motion.